SalesCRM.sale

What's actually inside Response365

Response365 is unusually wide for a "CRM" — it's really a CRM, an ERP, a call center, a booking engine, and a handful of industry-specific tools, all reading the same customer record. Here's what each piece does, grouped the way you'd actually shop for them. Full detail always lives on response365.ai/features.

Key takeaways

  • The command bar turns one typed or spoken sentence into a real order, note, or task — no forms to fill in.
  • Response365 bundles CRM, e-commerce, call center, booking, real estate, and ERP modules on one customer record.
  • The base $14.99/user/month plan also includes Business Intelligence, Project Management, Supplier Management, and a full automation builder — no Zapier or Make subscription required.
  • White-label phone apps let agencies and franchises resell the platform under their own brand.
  • Compliance modules cover GDPR, SOX, HIPAA, and ISO 27001 out of the box, with dedicated GDPR consent workflows.
The headline feature: the command bar ("Just say it")

Type or speak one sentence — in English, Finnish, Swedish, German, or any language Response365 supports — and it creates the real order, note, or task against your actual customer and product records. It shows a confirmation card first, so nothing saves without your tap. It lives in the same ⌘K box you already use to search. See it in action on the home page.

Automation & workflows — included, not an add-on
Visual builderDrag-and-drop canvas with triggers, conditions, actions, branching, waits, and loops.
AI natural-language builderDescribe the automation you want in plain English and it generates the flow for you.
Triggers & actions11 native triggers across sales, CRM, purchasing, and manufacturing events, plus 40+ actions — branded email, SMS, Slack, Teams, record updates, webhooks, and mid-flow AI generation.
Pre-built recipesSeven ready-made automations out of the box, including cancelled-order follow-up, high-value PO alerts, and order-shipped emails.
Included in the base priceBundled into the $14.99/user/month Solo & SME plan. Comparable standalone tools cost extra elsewhere — Zapier's entry paid plan runs about $19.99/user/month (billed annually), Make's Core plan about $9/month (billed annually).
Sales, CRM & go-to-market
CRMThe unified customer record every other module reads — networks, pricing, credit scoring, and analytics in one place.
Go-to-marketLead discovery, marketing, CRM, and quote-to-invoice on one customer record — no retyping the same deal between tools.
Sales pipelineDrag-and-drop deal tracking with AI scoring and likelihood percentages.
Sales automationAI email intent classification, lead scoring, and automated follow-up.
Commissions & territory KPIsPerformance management by sales region, built for teams with reps and quotas.
E-commerce & marketplace
E-commerceCart, checkout, payments, and a headless API, plus bidirectional Shopify, WooCommerce, and Magento sync.
MarketplaceMulti-channel order synchronization across Amazon, eBay, and Shopify.
Social mediaMarketing across 10+ platforms from the same account.
StorefrontA public-facing sales interface that shares stock and pricing with the rest of the platform.
Customer service, call center & booking
Customer serviceEmail, chat, WhatsApp, voice, and a customer portal on one AI-first ticket model.
Call centerInbound, outbound, IVR, and a real-time voice AI agent — with or without a human on the line.
Booking systemOne universal scheduling engine for any industry, reachable by portal, phone, walk-in, API, or chatbot. Every booking self-invoices.
Resource poolsStaff and asset allocation for the businesses booking is actually scheduling.
Knowledge base & formsSelf-service documentation and data collection, built in rather than bolted on.
Real estate, white-label apps & industry tools
Real estateMulti-platform listing syndication (Oikotie, ZazWaz, Idealista, Immobiliare and more) with AI ad generation.
White-label phone appsAgencies and franchises can put their own brand on the platform and hand it to their own clients.
Food production & regulatoryRecipe yield, allergen control, batch records, and FDA/EFSA/FSANZ compliance tracking for food businesses.
PublishingSubscribers, ad slots, and distribution for media businesses.
Supply chain, manufacturing & logistics
PurchasingRequisitions with approval routing, purchase orders, and vendor SLA tracking.
Inventory & warehouseMulti-location stock control with wave picking, lot/batch tracking, and FIFO/LIFO valuation.
ManufacturingBOM versioning, work orders, capacity planning, and standard costing.
Supply chain planningSupplier performance scoring, demand forecasting, and inventory optimization.
Logistics & global tradeMulti-carrier shipping with GPS tracking and ETA prediction, plus customs, duty, and Incoterms landed cost for exporters.
Finance, accounting & compliance
AccountingChart of accounts, AR/AP, invoice lifecycle, bank reconciliation, and debt collection.
Billing & subscriptionsSaaS plans, usage metering, and Stripe or crypto payments with webhooks.
Profitability monitorReal-time margin tracking with 90-day cost forecasts and predictive alerts before a margin breaks.
Compliance suiteSOX, GDPR, HIPAA, and ISO 27001 frameworks with controls, evidence, and incident remediation.
GDPR & data privacyConsent management across six legal bases, with Article 15/17/20 workflows and retention enforcement.
AI & intelligence
Command bar ("Just say it")Turns a plain sentence into a real order, note, or task — see above.
Business intelligencePlain-language analytics across everything you run — ask a question instead of building a report.
AI chatbotMulti-session support, sales, and lead bot with intent and language detection.
Data importAI-powered field mapping for CSV, Excel, PDF, and JSON, with smart duplicate detection.
Predictive maintenanceEquipment health scoring and predicted failure dates from IoT anomaly detection.
AI onboardingGuided, AI-assisted setup that gets a new account productive fast — relevant if you're a team of one.
Platform, HR & access
Roles & access15+ roles, field-level permissions, and magic-link or social login.
API gatewayOAuth2/API-key auth for connecting Salesforce, HubSpot, SAP, NetSuite, and Dynamics.
Multi-language support50+ languages and country defaults across the entire platform, not just the command bar.
HR basicsEmployee database, org hierarchy, leave management, performance reviews, and payroll export.
Mobile, PWA & kiosk modeResponsive web and app interfaces, plus a shop-floor kiosk display mode.

Frequently asked questions

Does Response365 include a call center?

Yes — inbound, outbound, IVR, and a real-time voice AI agent, usable with or without a human on the line.

Can Response365 handle bookings and reservations?

Yes, via one universal scheduling engine reachable by portal, phone, walk-in, API, or chatbot, with every booking self-invoicing automatically.

What does "white-label phone apps" mean on Response365?

Agencies and franchises can put their own branding on the platform and hand it to their own clients as if it were their own product.

Does Response365 support real estate listings?

Yes — multi-platform listing syndication to sites like Oikotie, Idealista, and Immobiliare, with AI-generated ad copy.

What compliance frameworks does Response365 support?

SOX, GDPR, HIPAA, and ISO 27001, with built-in controls, evidence collection, and incident remediation, plus dedicated GDPR consent and data-subject-request workflows.

Is automation included in Response365's base price, or is it an add-on?

It's included. The $14.99/user/month Solo & SME plan bundles a visual drag-and-drop automation builder, an AI natural-language builder, 11 native triggers, and 40+ actions. Comparable standalone automation tools cost extra elsewhere — Zapier's entry paid plan runs about $19.99/user/month billed annually, and Make's Core plan runs about $9/month billed annually.

Switching from Salesforce, HubSpot, or Pipedrive?

Response365's migration tool moves contacts, accounts, and deals in days, with AI field-mapping you approve before anything commits, and a one-click rollback window.

See the migration process Compare it to free CRMs first